Life in the IT Department
The Information Technology team equips and supports Kennedy Center staff with technology and systems to carry out their work. In addition to supplying the internet, internal network, computers and phones, we support the enterprise software systems that lie at the heart of the organization. We aim to enable data informed decision making through our analytics and reporting platforms and provide reliable custom solutions and integration between systems when necessary. Our overall goal is to provide an excellent digital experience to both staff and patrons.
Department Breakdown
The IT department consists of four primary teams: Operations, Enterprise Systems, Data and Analytics and Software Development.
- The Operations team provides the physical and logical network that all of our systems rely on and houses the IT Service Desk, which supports our users directly.
- The Enterprise Systems team works closely with system users, holding user group meetings, overseeing upgrades and enhancements, and helping to add new systems to the fleet.
- The Data and Analytics team supports a culture of data driven decision-making and analysis of enterprise data through the Kennedy Center data warehouse and reporting catalogues.
- The Software Development team creates and maintains custom software solutions and integrations to extend or fill gaps between enterprise systems.
Fun Facts of IT
- As a member of the IT department, you can work directly with every other department in the building, from artistic programming to archives to building maintenance.
- It’s true: even IT people forget to unmute in teleconferences.
- Rebooting really does solve 90% of problems.